Abstract
This presentation will look at a case study of a mine that had a management change. Alp Bora will discuss how he coached this new maintenance superintendent and his team to become a high-performing team. We defined what a proactive maintenance team looks like and then defined the expectations from the superintendent and supervisors, and built a working menu. This work was focused more on the soft skills rather than the hard skills. The presentation will present three pillars of high-performing maintenance teams: systems, processes, and behaviours. We touched on all these three pillars, but made sure that the expectations around behaviours were well communicated and understood. This presentation will interest production, maintenance and operations management teams.